Terms of Service

This statement provides information about the practice and the treatment offered to assist you in choosing the treatment and the provider which best suits your needs. It is every client’s right to refuse or discontinue treatment at any time. Every client has the right to choose a practitioner and treatment modality that best suits their needs.

Collecting and holding information

The information is gathered as part of the assessment, diagnosis and treatment of the client’s condition, and is seen only by the treating psychologist. The information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service. This information is stored on a web-based, secured and protected patient management system.

Access to client information

At any stage, you as a client are entitled to request access to the information about you kept on file, unless the relevant legislation provides otherwise. The psychologist may discuss with you appropriate forms of access.

Confidentiality

All registered psychologists are required to abide by guidelines of ethical conduct as set by the Psychology Board of Australia.

All personal information gathered by the psychologist during the provision of the psychological service will remain confidential and secure except where:

  1. Information is subpoenaed by a court, or
  2. Failure to disclose the information would place you or another person at serious and imminent risk, or
  3. Your prior approval has been obtained to provide a written report or discuss the material with another person, professional or agency

Fee information and payment policies

Our fees are below the APS recommended fees, which are $300 per 50 minute consult. Patients on a Mental Health Care Plan are able to claim a rebate for up to 10 sessions per calendar year. Private health fund rebates may apply, and we encourage speaking to your healthcare provider for further information. Fees do not incur GST.

All fees are required to be paid upfront at the time of consultation, as per Medicare requirements. Medicare rebates will be processed and returned to you electronically. All payments are to be made using card only. Merchant facilities are available onsite or via telephone. Fees are as follows:

Fee Gap after Medicare rebate
(out of pocket at client cost)
Clinical Psychologist – Business hours consultation $245 $103.15
Clinical Psychologist – After hours consultation $275  $133.15
Clinical Psychology Registrar – Business hours consultation $205 $108.35
Clinical Psychology Registrar – After hours consultation $235 $138.35
Provisional Psychologist $75 N/A
Provisional Psychologist – After Hours $105 N/A
WorkCover/CTP Third party paid N/A
Couples Counselling $255 No Medicare rebate on this service*
Cancellations
48hrs notice Nil
Less than 24hrs and before close of business day prior 50% of fee
Same day non-attendance with or without no notice 100% of fee

*Medicare does not provide any rebate for couples counselling currently.

Workcover

We currently have providers registered for workers compensation counselling. If making a WorkCover appointment, please ensure you have all necessary paperwork with you at your first appointment, including approval from your employer’s insurance provider to begin sessions.

Cancellation Policy

We certainly understand that issues and emergencies arise, however, we ask that you always try to notify us with as much notice as possible should you need to cancel or reschedule your appointment. We offer a text message 48 hours prior to ensure you have enough time to notify us of any issues.

In the event that you need to cancel your appointment with less than 24 hours notice, a fee will be added to your next payable invoice. This is not a punitive action, but a means to cover costs for holding your room and loss of an hour. Rooms are always booked and for you in advance. Non-attendance is not only an issue for the practice, but also prevents others from accessing this appointment time.

Any questions and concerns surrounding this information, please contact us for a confidential discussion.